Frequently Asked Questions
Get instant insight into how Upkiip integrates embedded protection, service delivery, and transparent reporting for every visit.
1. Which plan should I choose?
Protect: essential emergencies. Pristine: adds preventative care. Prestige: inspections + handyman credits. Chat with us to match your property.
2. What's included?
Call-out coordination, skilled labour, vetted technicians, warranty docs, and a dedicated concierge. Assist bundles available for extra visits.
3. How fast is dispatch?
Emergency: under 2 hours. Standard: scheduled at your convenience. Live updates throughout.
4. Preventative maintenance?
Yes. Pristine and Prestige include scheduled visits. We also handle seasonal services, appliances, and smart home upgrades.
5. Upgrades or cancellations?
Upgrade or add PAYG anytime via your concierge. Cancel with 30 days' notice. Your records stay in your digital history.
Need more help?
Concierge support can step in for complex repairs or membership questions.